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Mystery Shopping

Identify how real customers perceive the experience of communicating with your Dealership.

Anyone that has an external phone conversation is a reflection of your Dealership; they should be ambassadors of excellence in managing all external communications…you determine the key points that you want to be measured. We will report on these along with an overview of the quality and feel of the conversation, plus the call is recorded.

Mystery Shop your competitors to gain insight into how they perform both generally and against your own Dealership. We then report back and provide a recording of the conversation.

Rubix CCM...your voice to your customers…
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